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Exclusive Resorts Reaches 3,500 Members; Trims 10% Workforce

Written by Amy Gunderson 11/11/2008
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As destination clubs continue to reign in spending and build up cash in the face of what could be an extended economic slowdown, industry leader Exclusive Resorts, trimmed approximately 10% of its workforce this fall.

“We are adjusting expectations for 2009,” said Exclusive Resorts’ spokesperson, Christina Schleicher. “It is really important to note that this is focused on corporate infrastructure, including sales and marketing. We have not reduced vacation services.”

The club communicated news about the layoffs to its membership in its October newsletter. Schleicher declined to provide specifics on how many employees were impacted. “We haven’t reviewed the specifics because it won’t impact our members’ experience,” she said.

Despite the layoffs, there was one bright spot this fall as the club saw membership numbers hit a milestone. Exclusive Resorts now tops 3,500 members, which makes it about three times the size of its next largest competitor, Ultimate Escapes.

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Reader Feedback

  • From: ER MemberWednesday, November, 12, 2008 at 06:55 AM

    Its good to see clubs act like any other business right now. If they dont cut costs, they will have to raise dues more than usual, and that's not good either. I expect club management to be smart, aggressive, fiscally disciplined etc. Hopefully member sales do not slow too much - so that new homes and locations are added.

  • From: PatriotWednesday, November, 12, 2008 at 05:48 PM

    The days of DC's are numbered. High Country Club was just the start of the newest run of DC failures and there are many more to come ... even with the large ones. Get your money out now.

  • From: TaonzenThursday, November, 13, 2008 at 06:37 AM

    To Patriot - It is exactly that type of mentality, "get your money out now"(?) that causes speculation, in the market which is bad for small & big business in general. When it comes to Exclusive Resorts we love our membership, the club is growing and a little bit of fiscal sobriety is only going to cause them to create better business practices. Have a little faith.

  • From: DCerThursday, November, 13, 2008 at 09:46 AM

    ER and A&K are by far the most fiscally prudent in the industry. I don't think you can lump all together.

  • From: HardshipFriday, December, 05, 2008 at 07:22 PM

    These clubs should first cut their bloated senior management staff and make all managers accept salary cuts. Many are restructuring and ER is the exception in avoiding cuts in the member services department. Others are cutting member services but preserving their bloated management structures and high pay levels because, of course, these senior managers are also the ones making the decisions.

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